Privacy Policy

1. Introduction

RespondPro HVAC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services, including through advertisements on Facebook and Instagram.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly:

• Contact information (name, email address, phone number)
• Business information (company name, location, service needs)
• Communication preferences
• Any other information you choose to provide through forms, calls, or messages

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referring URLs)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party platforms:

• Facebook and Instagram: When you interact with our ads or click through to our website, we may receive information such as your Facebook/Instagram user ID, demographic information, and interests (subject to your privacy settings on those platforms)
• Analytics providers and advertising partners
• Data enrichment services that help us better understand our audience

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and provide customer support
• Schedule consultations and service appointments
• Send you marketing communications (with your consent)
• Send you text messages (SMS) at the phone number you provide, including service updates, appointment reminders, and promotional messages (with your consent)
• Analyze website usage and optimize user experience
• Personalize content and advertisements
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. This includes:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Advertising Cookies: Used to deliver relevant ads and measure campaign effectiveness
• Facebook Pixel: Tracks conversions from Facebook/Instagram ads and enables retargeting

You can control cookies through your browser settings, but disabling certain cookies may limit website functionality.

5. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, customer support, email delivery)
• Advertising Partners: Facebook, Instagram, and other advertising platforms to deliver targeted ads and measure campaign performance
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly agree to share your information

We do not sell your personal information to third parties.

6. Facebook and Instagram Advertising

We use Facebook and Instagram advertising services to reach potential customers. This involves:

• Using Facebook Pixel to track website visitors and conversions
• Creating custom audiences based on website visitors
• Using lookalike audiences to find similar potential customers
• Retargeting ads to people who have visited our website

You can opt out of interest-based advertising through your Facebook Ad Preferences and Instagram settings. Learn more at Facebook's Help Center.

7. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we will securely delete or anonymize it.

9. Your Rights and Choices

Depending on your location, you may have:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• SMS Opt-Out: Reply STOP to any text message to unsubscribe from SMS communications
• Data Portability: Request your data in a portable format
• Object: Object to certain processing of your information

To exercise these rights, please contact us using the information below.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: